At Tourorb, we aim to make the delivery process as smooth and convenient as possible. This Shipping Policy explains how we handle orders, preparation, delivery, and related shipping matters for customers worldwide.
1. Order Processing
After an order is successfully placed, our team begins preparing the items for dispatch. Orders are reviewed to ensure that the products and delivery information are properly prepared before shipment.
Processing may require additional time during periods of high order volume, holidays, or unexpected operational circumstances.
2. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order. This may include the recipient’s name, address, phone number, and other details required for successful delivery.
Tourorb cannot be responsible for delays or delivery difficulties resulting from incorrect, incomplete, or outdated information provided by the customer.
3. Shipping Confirmation
Once an order has been prepared for shipment, customers may receive a confirmation or notification containing relevant delivery information where applicable.
Customers should keep their order information available until the shipment has been successfully received.
4. Tracking Information
Where tracking is available for a shipment, relevant tracking details may be provided to the customer after dispatch.
Tracking information can be used to follow the progress of a shipment through the applicable delivery service.
5. Delivery Issues
If an order appears to be delayed, damaged, or has not arrived as expected, please contact Tourorb at [email protected] with your order details.
We may request additional information to help review the delivery issue and determine the appropriate next steps.
6. Damaged Packages
If a package arrives visibly damaged, customers are encouraged to document the condition of the package and its contents as soon as possible.
Please contact [email protected] within 7 calendar days of delivery with photographs and order details so that we can review the matter.
7. Incorrect or Missing Items
If you receive an incorrect item or an item appears to be missing from your order, please notify us within 7 calendar days from the date of delivery.
Include your order details and, where helpful, photographs of the package and items received. Our team will review the information and assist with an appropriate resolution.
8. Delivery Address Changes
If you need to update your delivery information, contact Tourorb at [email protected] as soon as possible.
We will make reasonable efforts to assist with an address change when an order has not yet been dispatched. Once an order has entered the delivery process, changes may not always be possible.
9. Unsuccessful Delivery
If a delivery cannot be completed because the recipient is unavailable, the delivery information is incorrect, or another issue prevents successful delivery, the applicable delivery provider may attempt further delivery or provide additional instructions.
Customers should follow any instructions supplied by the delivery provider where applicable.
10. Contact Us
If you have questions about shipping or your order, please contact:
Tourorb
Email: [email protected]