At Tourorb, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the time frame outlined below.
1. Return Period
You may request a return within 14 calendar days from the date you receive your order.
To begin a return, please contact Tourorb at [email protected] within the 14-day return period and provide your order details along with a brief description of the reason for the return.
2. Eligible Returns
A product may be eligible for return if:
- It arrives damaged or defective.
- You receive an incorrect product.
- The product is materially different from its description.
- The product remains unused and is in its original condition and packaging, where applicable.
Products that show signs of misuse, alteration, or damage caused after delivery may not qualify for a return.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 7 calendar days from the delivery date.
We may request photographs or other information to help us review the issue. Providing this information promptly can help us resolve your request more efficiently.
4. Return Request Process
To request a return, email [email protected] within the applicable return period.
Please include:
- Your name
- Order details
- Date the order was received
- Reason for the return
- Photographs or supporting information, when applicable
Our team will review the request and provide further instructions where the return is approved.
5. Condition of Returned Products
Returned products should be unused, undamaged, and in their original condition whenever reasonably possible. Original packaging, accessories, manuals, tags, or other included materials should also be returned where applicable.
Tourorb reserves the right to review the condition of returned products before approving a refund or other appropriate resolution.
6. Return Shipping
Where a return is approved because an item arrived damaged, defective, or incorrect, Tourorb may provide appropriate instructions regarding the return process.
For other eligible returns, return shipping arrangements may depend on the circumstances of the request. Please contact us before sending any product back.
7. Refund Processing Time
Once an approved return has been received and reviewed, refunds will generally be processed within 7–10 business days.
The time required for the refund to appear may vary depending on the financial institution or payment service involved.
8. Exchanges and Resolutions
Depending on product availability and the circumstances of your request, Tourorb may offer an exchange, replacement, refund, or another appropriate resolution for an eligible issue.
Any proposed resolution will be communicated after the return request has been reviewed.
9. Late Return Requests
Return requests submitted more than 14 calendar days after delivery may not be accepted unless otherwise required by applicable law or specifically approved by Tourorb.
For damaged, defective, or incorrect products, please contact us within 7 calendar days of delivery so that we can assess the issue promptly.
10. Contact Us
For questions about returns, refunds, or an existing return request, please contact:
Tourorb
Email: [email protected]